RTO ADMINISTRATOR

at Victorian International Academy (View all jobs)
Fitzroy, Melbourne, Victoria

Victorian International Academy

Victorian International Academy (VIA) is a leading provider of Hairdressing, beauty, Aged and Disability Care and Commercial Cookery training located near Melbourne CBD in Fitzroy. VIA provides training to both domestic and international students. Due to the growth of our organisation, VIA is now seeking a RTO Administrator to join our team at Fitzroy.

Key responsibilities:

• Manage enrolments and enquiries through phone, in person and by email by responding promptly; professionally; with a view for resolution to enquiry or sale conversion

• Process student enrolments from start to finish, related to the appropriate funding level and using multiple computer systems

• Liaise with Trainer Assessors to ensure student information is complete; compliant; accurate; processed within the relevant guidelines; and as per contractual obligations

• Ensure enrolment and completion processes meets compliance requirements

• Ensure data entry accuracy and integrity of all students records

• Ensure all employer invoices and student invoices are in alignment to contractual requirements

• Overseeing the accuracy and currency of student information and data in our Student Management System, Wisenet

• Liaise with internal, external stakeholders when requested

• To maintain all records in a correct and accessible manner so as to provide accurate information for compliance

Experience, Knowledge and Skills:

• Have previous experience in an administration role, preferably from an RTO background.

• Have experience with converting enquiries into enrolments and sales.

• Be able to multitask and manage multiple computer systems simultaneously.

• Have exceptional attention to detail.

• Have excellent customer service skills and phone manner.

• Organisational and time management skills.

• Able to work well under pressure.

• Experience with Wisenet (student management system) will be highly regarded.

• Experience or understanding around the Avetmiss Reporting, Skills First funding and CRICOS will be highly regarded.

• Student’s eligibility as per Skills Firs Contract.

• PRISMS Knowledge will be an added advantage (but not essential)

Please note that only short-listed applicants will be contacted.